Last modified: 7 May 2008
terabyte.net® services are billed on an hourly basis and are billed
once per month during the first week. Software &
equipment purchased from terabyte.net® is billed at delivery date. All invoices are payable
based on your account's current established terms
(see Terms & Conditions below).
Due to the unique nature of each of our customers,
please contact us for rates
for your situation. Established customers
will be notified 30 days prior to any rate change.
All customers are billed for mileage at current
rates as published by the IRS.
Installation for equipment and/or software not purchased
from or recommended by terabyte.net® will be billed at the applicable hourly rate
plus $35.00/hour if the service requires one person
or $50/hour if it requires two. Terabyte Computers,
Inc. reserves the right to refuse to install and/or
support products not not purchased from or recommended by us if we feel the product(s) do not
meet our standards. If a customer insists
on having us install and/or support the product, a
signed waiver will be required that states that the
customer understands our view of the product.
3. Service is billed in ¼ hour intervals with
a 30 minute minimum.
Service hours will be billed on one invoice during
the 1st week of each month for the preceding calendar
Direct Phone/Remote Support
Direct phone/remote support is available at the same rate
as On-Site Service, except,
of course, no mileage charges.
Direct phone/remote support service is billed monthly
and is included in your normal service bill.
Text Messaging Service
1. Our customers are encouraged to contact us by
text message if
you require immediate support. You may use the form
located on our Contact Us page
to send us a text message. You should receive a
notification that your page was sent with additional
As always, we will try our best to return your text
message as soon as possible.
Text Messaging service is billed monthly and is included in
your normal service bill.
we are unavailable when you call, please leave a message,
including your name, phone number (with extension
if applicable), a brief description of the problem
you are experiencing, and the best time to return
your call. We will return your call ASAP. We will
make every effort to return your call the same business
day; however, on some occasions, it may be the next
Return call service
is billed monthly and is included in your normal service
& World Wide Web support
also make support requests via e-mail.
If you would like to see specific information added
to our Web site, please send us a request by
E-mail support is billed at our current direct
phone support rate. Fees are charged based on
the time it takes us to reply to your request. E-mail
support service is billed monthly and is included
in your normal service bill.
Clients agree to current rates as well as all Terms
& Conditions listed below.
2. All invoices, unless other arrangements are made in
advance, are due upon receipt. Established customers
may go on NET 15 or NET 30 terms. NET terms longer
that NET 30 are not available.
deposit may be required on certain products purchased
from terabyte.net® or its parent
company. terabyte.net® follows the return policies of each vendor.
Returns are at the discretion of the manufacturer
and Terabyte only accepts returns that are supported
by manufacturer policy. Generally,
non-defective products may only be returned within 15 days
of purchase only if all original packaging, documentation,
and support materials are returned and the product
is in a resellable condition. Please contact us if
you need to determine the specific return policies
for a particular vendor. A 15% restocking fee will
be charged on all non-defective returns. Special order
items are not returnable unless defective and then
only for credit or replacement of the defective
No returns will be accepted after 15 days.
Invoices past due will be charged 1.0% interest
per month (12% APR) from the invoice date, unless
other arrangements have been made to pay the balance.
Interest rates are subject to change. Any change in
interest rates will be posted here at least 7 days
prior to implementation.
Any check returned
for any reason will be assessed the maximum fee
allowed under then current North Carolina law along
with applicable interest if the amount is past due. If more
than one (1) check is returned as NSF in any 12 month
period, an account will immediately be placed on a
strictly COD basis. Should it become necessary to
take legal action to collect amounts owed by an NSF
check, the check will be turned over to the Watauga
County North Carolina District Attorneys Office
for criminal prosecution under applicable State and
Federal check fraud statutes.
Accounts past due 30 days will be placed on hold
until the entire balance is paid unless other arrangements
have been made to pay the balance. If an
account is placed on hold and terabyte.net®
provides e-mail/web hosting services for the
customer, those services will be placed on hold
until the account is paid in full.
Legal action may be taken against accounts past due
45 days or more unless other arrangements have been
made to pay the balance.
If your account becomes past due and we are forced
to place it on hold or take legal action to collect
a past due balance, NO service, support, or sales
will be available until the account is paid in full.
Once a suspended account is paid in full, for a 6
month period following the full payment of the suspended
account, all service, support, or purchases will be
strictly on a COD basis only. Should it become necessary
to suspend an account for a 2nd time, all necessary
measures required to collect the entire balance will
be taken and the account will not be reactivated.
This means that after the 2nd suspension, we will
no longer do business with that customer.
Any costs, including, but not limited to court fees,
attorney's fees, and/or collection fees, incurred
by terabyte.net® or Terabyte Computers,
Inc. to collect a past due
amount will also be charged to the account as allowed
by North Carolina law.
terabyte.net® and Terabyte Computers, Inc.,
their owners, officers, employees,
and/or investors are not responsible for claims, written
or otherwise, made by a vendor as to usability for
any given task nor are we responsible
for the stability or compatibility of a product in
any given environment. If such a conflict arises,
we will help in any way we can to
resolve the problem between the vendor and our client,
but terabyte.net® and Terabyte Computers, Inc.,
their owners, officers,
employees, and/or investors are in no way responsible
for damages or loses caused by such instabilities
terabyte.net® and Terabyte Computers, Inc.,
their owners, officers, employees,
and/or investors are not responsible for identifying,
considering, or correcting any Year 2000 deficiency
or issues in any of your systems, or systems with
which you interface, or programs/systems delivered
All warranties are through the manufacturer and under
terms set forth by that manufacturer.
terabyte.net®, Terabyte Computers,
Inc., its owners, officers, employees, and/or investors
neither offer nor imply any other warranties on any
product manufactured or produced by another party.
If a client chooses to use a ßeta or an otherwise
unreleased product, support for that product is available
only through the vendor providing the ßeta product.
Be sure to read all ßeta documentation and agree to
the terms of the ßeta test prior to installation or
use of such a product as any damages are the sole
responsibility of the user, not terabyte.net®
or Terabyte Computers,
Inc.. Support for ßeta products is billed at
If a client chooses to use the Internet, e-mail, or
other Internet-based products or services, in no way shall
terabyte.net® or Terabyte Computers, Inc., its owners, officers, employees,
and/or investors be responsible for content obtained
by or delivered to your computer via the Internet.
Such content may include, but is not limited to, viruses,
sexually explicit material, racial slurs, spyware, or other
material that may be destructive to the Clients system(s) or considered offensive.
We reserve the right to modify
and/or terminate this agreement at any time without
17. Use of any
information posted to public or private forums,
including, but not limited to, newsgroups, chat
rooms, HTML-based discussion groups), as well as by
one or more of Terabyte Computers, Inc.'s owners,
officers, employees, and/or investors (hereinafter
known as "Terabyte") is at your own risk.
Terabyte makes no warranties or guarantees - written,
verbal, or implied - as to the appropriateness of
this information for your particular needs nor do we
guarantee or warranty that this information will
correct any issue(s) you may be experiencing. Before making ANY changes
to your system be sure you have a current, valid,
and reliable backup of all affected systems. You
agree not to hold Terabyte liable in such a case as
this information causes loss of data or use of your computer(s). Use of this information is contingent
on your acceptance of these terms. If you do not
agree to these terms, delete or ignore the posting
in its entirety.
Terms of this and any agreement between Terabyte
Computers, Inc. and its clients are governed by the
State of North Carolina in the United States of
America. Disputes arising from any portion of this
agreement shall be resolved in Watauga County, North
Carolina, United States of America. Should a North Carolina or US Court of Law
find any individual portion of this agreement
invalid, it shall not affect in any way the
remainder of the agreement.
1995-2011 Terabyte Computers, Inc. - All Rights Reserved